It will not stay mounted.
Use a clean, dry, smooth, non-porous surface such as porcelain, glass, a mirror, or smooth ceramic tile. Press firmly on all suction points for 10–15 seconds.
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Setup guidance, wipe compatibility, mounting help, and quick troubleshooting—all in one place.
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Quick Start Guide
Our two-page guide covers compatible wipes, the best mounting surfaces, loading, use, and troubleshooting.
Everything you need in under one minute
- Choose a standard rectangular flushable wipe pack.
- Use a clean, dry, smooth, non-porous mounting surface.
- Press firmly on all suction points for 10–15 seconds.
- Close both lids fully after loading and after each use.
Before loading
Will your wipe pack fit?
Loo is designed for standard rectangular flushable wipe packs—approximately 42-count.
Best fit
Standard rectangular flushable wipe packs, approximately 42-count.
Not compatible
56-count or extra-thick packs, XL flushable wipes, and large baby-wipe packs.
View the full compatibility graphic
Quick fixes
Troubleshooting
The main lid will not close.
The wipe pack may be too large or extra-thick. Use a standard rectangular flushable wipe pack, approximately 42-count.
My wipes are drying out.
Make sure the small dispensing lid is fully closed after every use and that the main lid is fully latched.
Can I use baby wipes?
Large baby-wipe packs are not compatible. Loo is designed for standard rectangular flushable wipe packs.
Still need help?
Contact Loo Support
We are happy to help with setup, wipe compatibility, mounting, and product troubleshooting.